Data Privacy

TWH PRO's is committed to protecting your personal privacy. This Data Privacy policy details how we handle customer contact information and service histories.

Data We Collect

• Customer name, physical service address, telephone number, and email address.
• Equipment details including tankless water heater brand, model number, and error history.
• Service records, diagnostic reports, invoice details, and customer communication logs.
• Website usage analytics collected via standard web cookies for site performance.

How We Use Your Data

• To schedule, dispatch, and confirm field service appointments.
• To communicate diagnostic findings, quotes, invoices, and service records.
• To send annual tune-up reminders and manufacturer warranty updates.
• We never sell, rent, or trade customer contact details to third-party telemarketers.

Data Security

We implement industry-standard administrative, digital, and physical security measures to safeguard your personal data against unauthorized access, loss, or disclosure.